Terms and Conditions

Terms and conditions

• If Athena Training UK finds it not viable to run a course for any reason we reserve the right to cancel said course offering the client the option of rebooking for a later date with a 10% discount. Athena Training UK cannot accept any financial or other liability occurring due to the loss of this course.

• If a course has to be cancelled without notice due to exceptional circumstances, regrettably Athena Training UK cannot accept financial or any other liability for any loss incurred, but undertakes to reschedule the course as soon as possible, and for client booked courses at a mutually convenient time.*

• Regrettably cancellations at less than 7 days notice will be charged at the full course price.

   

• Regrettably refunds are not available for client cancellations and student non attendance, however rebooking on the next available course will incur a 10% discount.

   

• Athena Training UK is committed to Health and Safety and Equal Opportunities. If any student gives cause for offence, or compromises Health and Safety; he or she will be removed from the course with immediate effect and all fees paid forfeit. No liability for any financial or other loss can be entertained

   

• Bookings will be agreed in principle and confirmed in writing within seven days.

   

• No liability for any financial or other loss can be entertained for any loss or damage to any certificate whilst in transit by postal or any other means.

• Certificates are only issued if students reach the required standard and within fourteen days of course completion and receipt of our fees. Some or all certificates may be delayed or held if any irregularity occurs until the issues are resolved.

• All places on courses are offered on a first come first served basis.

   

• As all courses are run in local venues or clients own premises, any special needs must be requested at the time of booking.

• To claim money back guarantee, claim must be made in writing and all certificates issued returned within seven days of course completion. Refund subject to views expressed by students on end of course evaluation presented at course end.

• Training Account Customer deals

  Bulk booking saver applies to the cheapest of the five courses and is deducted from the cost of the last course.

  Discount on First aid at Work and FAW Requalification limited to basic small group costs.

  Guaranteed price matching applies to courses comparable in both type and standard and we reserve the right to withdraw training if we cannot match this offer.

   

  *Reasons for sudden cancellation include:

  Inability to access or use the venue; the venue becoming unsafe; loss of power or heating rendering the premises unusable in the opinion of the tutor or other persons (for example building supervisor or client staff or managerial representative); industrial action; riot or disturbance; criminal activity; at the request of any member of the emergency services; adverse weather conditions; Road Traffic Accident; other unforeseeable circumstances.